The other problem was: Allstate doesn’t seem to have a current phone number for you. My contact at Allstate says it told you what needed to be done to make the government happy and that it walked you through the process. Now that there’s a refund apparently due, Allstate should get your money back. I’m with you on this one - Allstate took the payment from you. Allstate basically said it only administers the flood insurance and that you’ll have to contact Washington to get your money back. G.M.ĭear G.M.: I contacted Allstate on your behalf and the company essentially punted the problem to the federal government. Since then we’ve sold the house to our son and sent a letter to that effect to Allstate, which the broker said it received. We said we gave our money to Allstate so they should refund us and Allstate should get the money back from FEMA. We sent the stuff again and after a few calls we were told that Allstate got the documentation but would give no refund because they gave our money to FEMA. Last January, in addition to a bill for more than $2,500, we received a request from Allstate asking for documentation about elevation. We frequently called the Allstate broker in Northport, LI, for updates. It then asked for pictures of the flood vents and we sent them. The company asked for pictures of the home and we sent them. We received an elevation certificate from the city of Long Beach and sent it to Allstate requesting a refund. 1, 2018, our flood insurance bill came due and we paid Allstate more than $2,300. We were also told this would greatly decrease our flood insurance cost. Dear John: We have been trying to get a refund from Allstate flood insurance for over a year.Īfter Superstorm Sandy, we were advised to elevate our Long Beach home.
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